Your appointments are very important to our Bankz Salon team of professionals. We hold your appointments just for you & ask that if you must cancel or reschedule an appointment, you please contact us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last-minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.
Here is our general breakdown of cancellation fees:
Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
‘NO SHOWS’ will be charged 100% of service amount
As a courtesy, we do call, text, and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double-check any appointments if you’re unsure.
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
Children may not accompany clients while receiving chemical services.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
We value every client and take pride in our work, however no cash refunds are given on services.
At Bankz Salon we are happy to provide corrective coloring services, but do not guarantee this chemical service because of pre-existing conditions that are beyond our control.
If you are unhappy with your haircut, please contact us within three days of your haircut to have adjustments made.
All prices are subject to change without notice.
Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. They may be exchanged or returned for a refund within of 30 days of purchase.
Exceptions: NO RETURNS on any Eminence Products.
