24-HOUR CANCELLATION POLICY
Your appointments are very important to our Bankz Salon team of professionals. We hold your appointments just for you & ask that if you must cancel or reschedule an appointment, you please contact us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last-minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
‘NO SHOWS’ will be charged 100% of service amount
As a courtesy, we do call, text, and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double-check any appointments if you’re unsure.
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
Children may Not accompany clients while receiving chemical services.